by juliediem | Dec 6, 2017 | CX
I want you to stop for a moment and think about an experience that blows your mind. It could be an experience that made your life easier or has created a remarkable memory for you. It’s an experience that whether you realize it or not, has changed the way you...
by David Brabrook | Mar 23, 2017 | CX
Customer service isn’t what it used to be. We don’t mean it’s better or worse than it was 15, 30, 50 years ago — we mean it’s dramatically different. Increased competition, the digitization of our lives, changing values and new technologies...
