CUSTOMER STORY

Field Service Implementation enabling mobility of service technicians
This Customer Story is Salesforce Official!
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California Office
200 Spectrum Center Drive
Suite 300
Irvine, CA 92618

Toronto Office
1050 King Street West
Toronto
M6K 0C7
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Company Profile
Level Up Your Home was started by the former head of the professional services division of Bose, Jen Kelmer. With a solid background in the industry, the conception of the business was derived from the founder’s time with her former company. Level Up Your Home converts your living space into a smart space built around your vision. This includes but is not limited to, building a world-class visual and auditory space for high-end consumers.
The Challenge
In order to build customized smart homes for their clients, their technicians would have to be out on the field completing work. The company anticipated the challenge of communicating with their field service workers. They immediately sought solutions that would reduce friction within the customer journey and aide in the delivery of a world-class experience.
A thorough examination of solutions led them to attend demos in pursuit of understanding the different products available on the market. They found that other solutions possessed limitations in terms of scalability and other platforms were point solutions- meaning that these platforms only aim to solve one specific issue. In addition, other solutions examined at the time did not possess the skills-based routing capability that Field Service would. Level Up Your Home sought out a solution that would streamline their communication and work with their field technicians allowing them to spend more time providing world-class experience to their customers.
The Solution
The appropriate solution to address the challenges would be a Field Service implementation featuring a mobile component, electronic signatures, project management, email integrations and Shopify integrations.
The Results
Now, Level Up Your Home can manage field technicians, schedule technicians based on their skills, and pull up reports and dashboards from anywhere at anytime. They have a streamlined business process and transparency exists between departments which allows them to access and analyze information. Automation has allowed them more time to focus on delivering a world-class luxury experience right to their customers’ homes.
Products Utilized
Service Cloud
App Solve’s Service Cloud offerings provide the business experience and technical strength to help companies deliver the best possible customer service.
Field Service
App Solve is proud to have the most Field Service Implementations of any Canadian-Based Salesforce Implementation Partner, and the 3rd most in the world!
Services Provided
Shopify Integration
Take e-Commerce & CRM platform to new heights. Save valuable time by automating your workflow. Synchronize clients, collections, products, and orders to Salesforce to help your business monitor sales and growth trends.
What Our Customers Are Saying
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