CUSTOMER STORY

Project Canoe Logo

Complete not-for-profit business transformation for the Executive team from disparate systems to a streamlined, automated system

Company Profile

Project Canoe provides youth with the opportunity to experience a canoe trip in northern Ontario in the summer, and recreational programs in Toronto throughout the year. They focus on youth that would otherwise be unable to participate due to barriers they face in their lives. These barriers may be social, emotional, behavioural, learning or economic barriers. Project Canoe was founded by Dr. Herb Batt in 1977 and has served over 4000 youth over the years.

The Challenge

As an existing user of the Salesforce.com Non-Profit Success Pack, Project Canoe had been using the platform for a number of years, but the system wasn’t customized specifically to their business. As a result, the Executive Director has been using Excel and other disparate systems to manage the variety of different types of sources of donations, the financial reporting and event management.

The Solution

App Solve took the customer’s goals and worked backwards. Starting with the reporting that the customer wanted to see at the end of the day and reverse engineering the system to achieve those goals, and in combination with extensive reviews of their current data, App Solve began customization of the system in order to meet these reporting and data requirements. App Solve integrated the customer’s current data and processes and created the system to specifically meet those needs.

The Results

Now that Project Canoe can manage their donations and events in Salesforce.com it has been a game-changer in productivity for the Executive Director. The next steps are to fully integrate Lead capture so that volunteers with Project Canoe can take information of attendees with tablets, to turn those attendees into donors. Not only that, but also enable the entire board and fund-raising committee with Salesforce licenses so that they can fast-track their fund-raising and track interactions with their own individual relationships to take donations to the next level and dramatically increase the amount of students taking part in yearly canoe trips.

They were excellent. The team there is transparent, smart, patient, talented, and dedicated. They made the process of starting a CRM painless and attainable.

Tim Richardson

Executive Director

Project Canoe

Products Utilized

Sales Cloud

As the core foundational CRM product within the Salesforce platform, Sales Cloud provides the baseline for the 30% revenue growth that the average App Solve customer achieves. Key areas like contact management, opportunity management, forecasting, reports and dashboards allow you to automate sales to supercharge growth.

Nonprofit Success Pack (NPSP)

The NPSP helps non-profit organizations monitor various kinds of programs or services regardless of their complexity. Manage all donations and income by capturing all your income data in one place. Measure the performance of your fundraising activities and report on your mission funding.

Services Provided

Custom Solutions

Whether we’re building custom applications in Salesforce like in Chatter, building API integrations from scratch or custom 3rd party application integrations – we bring technology to the business to ensure all company objectives are exceeded.

Business Process Consulting

We provide planning, execution, and application of process improvement strategies. This includes data collection and analysis, process mapping, designing, developing performance metrics, and providing options for improvement.

Name*

Toronto Office – Head Office
146 Thirtieth Street
1st Floor
Toronto, ON M8W 3C4

What Our Customers Are Saying

"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."

Dawn Jones, Director of Marketing | Kraun Electric Inc.

"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."

Simon Dealy, CEO | HIRE Technologies

"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."

Aaron Jones, CEO | Kraun Electric Inc.

"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"

Anthony Schermer, Senior Account Executive | Accounting Seed

"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."

Craig MacAdam, CFO | Lift North America

"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."

John Chiaramonte, Senior Business Development Executive | Enwave North America LP.

"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."

Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company

"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"

Sierra Hayes, Operations Manager | Dream Local Digital

"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."

Gregory Kennedy, Controller | Generis

"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."

Chris Haase, President | Environmental Products Group

"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."

Lee-Anne Golden, Managing Director | Urban Flats Toronto

"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"

Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions