CUSTOMER STORY

A Service Cloud Console implementation to provide world-leading customer service
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Whether you need industry advice, a product demo or consultation on your next project, contact App Solve for all the resources you need to plan and grow your business.

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200 Spectrum Center Drive
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Irvine, CA 92618

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1050 King Street West
Toronto
M6K 0C7
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Company Profile
ScrapWare is the recycling industry’s premier brand of software that helps businesses that buy, process, transport, sell or broker recyclable materials improve efficiency and compliance.
Designed exclusively for the recycling industry’s unique needs and challenges, ScrapWare offers a robust solution that simplifies every aspect of scrapyard owners and recyclers operations.
Since ScrapWare introduced its innovative platform in 1989, they’ve continually made improvements to keep pace with the changing industry.
The Challenge
This customer is an exciting Software as a Service (SAAS) business and being users of Salesforce.com wanted to extensively use this SAAS platform for their flourishing business.
ScrapWare came to App Solve having recently upgrading to Service Cloud functionality and needed assistance in getting the President of the company out of customer service, automating case assignments and enabling their service team with a functional, productive tool. ScrapWare also expanded the platform to enable their Knowledge Base and wanted to enable the Service Cloud Console as well.
The Solution
App Solve created case assignment and escalation rules so that the appropriate case reached the appropriate rep just at the right time. App Solve also configured the Knowledge Base so that ScrapWare could freely add articles from their prior system as well as configuring the Service Cloud Console so that their service team could handle multiple cases at once, swarm issues and instantaneously draw information from the company Knowledge Base.
The Results
ScrapWare is now able to hit this early entry market with all the information they need because they now understand the prospect journey and know their Sales Cloud is set up properly for now and years to come, while being fully customized to their business.

Very positive experience. Project was delivered on time and budget. Salesforce needs to be enhanced to perform all the functions we require. We had and continue to have a very positive experience with App Solve. It has been a good collaborative effort and we look forward to working with them on future projects.
Joe Floam
CEO
ScrapWare Corporation
Products Utilized
Service Cloud
App Solve’s Service Cloud offerings provide the business experience and technical strength to help companies deliver the best possible customer service.
Services Provided
Subscription Support Services
App Solve’s Subscription Services provide you with on-going consulting and expertise – to insure your Salesforce investment.
What Our Customers Are Saying
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