Energy & Utilities
Energy and Utilities Cloud
Connect utility customer service and engagement on a single, flexible platform.
Go digital with secure energy solutions that adapt and scale for the future of energy.
Get a process library with more than 100 preconfigured and extendable best practices
Quickly connect to back office utility CIS and billing systems with out-of-the-box integrations
Employ a data model with more than 300 extended objects specific to the utility industry
Leverage purpose-built innovations – designed for an evolving energy industry.
Meet the needs of suppliers, customers, communities, and employees with an agile platform that enables rapid innovation across your entire business.
Deliver results and drive utility customer value with the world’s #1 CRM.
Customer Stories
Enwave is a Brookfield Infrastructure company that values innovative and environmentally conscious solutions. The company continues to invest in and improve local sustainable technologies. As a leader in the field, Enwave is determined to be the leading provider of clean, reliable, and cost-competitive energy.
What They Needed
As the corporation grew, taking on clients, expanding its infrastructure and reaching new territories, Enwave was facing challenges such as:
• Work flow and information sharing between departments
• Administrative redundancy
• Contract tracking
• Customer relationship management
How App Solve Helped
With Enwave’s end-goals in mind, we built the following solution to improve visibility, productivity, and strategic portfolio relationship management:
Personalized User Interface – Each department can log into Salesforce and can view the information that is relevant to them for ongoing or upcoming projects.
Process Automation – Our programs reflected the sales process so that once an opportunity is won, contracts are created. This automation cut down on time spent generating templates, inputting data, and monitoring progress.
Heat Map – We built the proprietary code to create an interactive map for customer development that has empowered Enwave to capitalize on key growth opportunities. Enwave can visualize their energy infrastructure and easily demonstrate its capabilities to prospects.
THE Results
Enwave was able to optimize every aspect of their operations. This includes avenues of improved communication between teams, real time data for better insights, and being able to renew more contracts with their clients.
Our Approach
We’ve solved the following problems with energy companies:
Slow workflow when sharing information between departments.
Redundancies within the administrative process.
Our Expertise
We’ve provided the following solutions:
Automated contract creation process to save time when sales opportunities present themselves.
Custom heat maps to easily visualize the energy infrastructure and demonstrate capabilities to prospective clients.
Digital self-service platforms to increase customer engagement.
Your Results
We power extraordinary results on Salesforce.com.
Energy sector customers who deploy Salesforce with App Solve experience the following results:
%
Increased lead conversion
%
More productive sales teams
%
More effective campaigns
%
Increased customer satisfaction
%
Decrease in report generation time
Fast, innovative and reliable experiences for all users.
More efficient workflow and communication between departments.
Simplified administrative processes.
Shorter journey to customer conversions.
Improved customer retention.
Ability to quickly adapt to market changes.
Streamlined field worker communications to promote safe and efficient operations.
Get In Touch With Us
Whether you need industry advice, a product demo or consultation on your next project, contact App Solve for all the resources you need to plan and grow your business.
Toronto Office
1050 King Street West
Toronto
M6K 0C7
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What Our Customers Are Saying
Digitcom hired AppSolve to streamline Digitcom's processes from Quote to Cash. A digital service provider, Digitcom's requirements are challenging and AppSolve's thorough knowledge of Service Cloud and AccountingSeed ERP and Financial Suite made them uniquely qualified to help.
AppSolve delivered a comprehensive overview of Digitcom's processes. They simplified systems by eliminating half of the business tools currently in use, resulting in more cohesive work flows at a lower monthly spend.
AppSolve's team faced external challenges multiple times during their engagement with us, but managed to keep tightly to their deadlines and deliverables while maintaining a high-quality, professional service.
Digitcom Telecommunications Inc.
"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."
Craig MacAdam, CFO | Lift North America
"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."
Dawn Jones, Director of Marketing | Kraun Electric Inc.
"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."
Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company
"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."
Simon Dealy, CEO | HIRE Technologies
"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."
Aaron Jones, CEO | Kraun Electric Inc.
"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"
Anthony Schermer, Senior Account Executive | Accounting Seed
"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."
John Chiaramonte, Senior Business Development Executive | Enwave North America LP.
"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"
Sierra Hayes, Operations Manager | Dream Local Digital
"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."
Chris Haase, President | Environmental Products Group
"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."
Gregory Kennedy, Controller | Generis
"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."
Lee-Anne Golden, Managing Director | Urban Flats Toronto
"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"
Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions
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