Features and Benefits of Salesforce Field Service Lightning

Posted on October 28, 2019

Field Service Lightning – The Most Efficient All-in-One Platform for Field Service Operators

It’s easy to provide fast and efficient field service when all of your workforce is connected on one user-friendly platform. Field Service Lightning allows workers to deliver services that are more personalized with employee productivity boosted to an all-time high. This app can also manage technicians and dispatchers while scheduling appointments automatically.

This is a tool that allows owners, managers and dispatchers the opportunity to see in real time all of the operations with a quick glance. Customers can be updated and all employees and contractors can be managed at the same time while they are still in the field.

Here are some of the features you will receive with the Field Service Lightning app:

  • Create and manage field service operation work orders
  • Access knowledgeable articles instantly
  • Ensure compliance with service level agreements
  • Integrating work orders with contacts, accounts and more
  • Intelligent scheduling
  • Truck equipment and crew tracking and scheduling
  • Use on any sort of mobile device
  • Visibility into inventory
  • Manage job scheduling easily and efficiently
  • Much more

Assign jobs using the AI capabilities built into the program. You’ll be certain that jobs will be assigned automatically to the right people based on their skill levels and their different locations in order to increase the productivity of employees. Trucks and equipment can also be scheduled to make sure that the proper resources are always there for each job.

There is nothing else on the market today that is as powerful as Salesforce Field Service Lightning in terms of providing precise job management on-site to a mobile workforce. Dispatchers and managers are provided with visibility in real time into KPIs and performance levels and the app can be customized to suit the exact needs of your mobile workforce.

Learn more about Field Service Lightning today and watch the demo to see it in action at www.salesforce.com/products/service-cloud/field-service-lightning/. This is the tool your business needs to manage field service providers in order to outperform the competition.

Book a Free Discovery Session

Do you have a question? Do you want to start a project? Get in touch.

Name(Required)

Name*

Toronto Office – Head Office
146 Thirtieth Street
1st Floor
Toronto, ON M8W 3C4

What Our Customers Are Saying

"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."

Dawn Jones, Director of Marketing | Kraun Electric Inc.

"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."

Simon Dealy, CEO | HIRE Technologies

"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."

Aaron Jones, CEO | Kraun Electric Inc.

"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"

Anthony Schermer, Senior Account Executive | Accounting Seed

"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."

Craig MacAdam, CFO | Lift North America

"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."

John Chiaramonte, Senior Business Development Executive | Enwave North America LP.

"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."

Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company

"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"

Sierra Hayes, Operations Manager | Dream Local Digital

"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."

Gregory Kennedy, Controller | Generis

"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."

Chris Haase, President | Environmental Products Group

"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."

Lee-Anne Golden, Managing Director | Urban Flats Toronto

"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"

Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions

Share This