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Field Service Management Software For Water Cooler Services: How App Solve’s Advanced App Streamlines Customer Service

Posted on November 14, 2022

Field service management apps are an important asset and tool for companies to utilize as part of their daily customer service. For example, let’s say you’re a company who distributes clean water in areas where you want to reduce paper or plastic waste. For companies that need Field Service Management software for water, they will often dispatch workers based on the type of work, availability, and physical locations of where customers are situated. They will also provide information to field workers on their tasks and how to complete them, as well as assist managers in prioritizing work and optimizing existing resources. 

At App Solve, we’re a company that helps transform and streamline the current CRM, customer service, and field service management for a variety of small to medium-sized businesses. We’ll work with you to deliver outstanding results from your daily business interactions and ensure exceptional service from your employees. 

For water service companies, we’ll be focusing on how our field service management apps and software systems help your business increase their revenues by 15% through multiple channels. The field service app will effectively provide your workers with all the key insight they need to deliver the service they provide to their clients. 

What Is A Field Service Management App?

A field service management app uses software that automates the deployment and tracking of field service personnel in different areas. In addition to water service and distribution, these apps are heavily used in the HVAC, plumbing, telecommunications, automotive, and healthcare industries among many others. Each solution is specifically tailored to that company’s mode of operations and customer service. Field service management apps also support warranty or service contracts with clients and provide important analytical information to assist the actions and decisions of on-field technicians. 

These app solutions also provide businesses with distinct features and capabilities such as dashboards and customer-service support personnel for both technicians and managers. Field service apps are also highly mobile in remote spaces, allowing personnel to report on their progress, order parts, draft and present service reports, or send invoices to customers through a virtual portal.

Field service management apps also carry many benefits for companies looking for ways to streamline their CRM technology. 

What Are The Benefits of Field Service Management Software?

The benefits of field service management software includes the improvement of agility and efficiency for a variety of remote teams. It assists managers in scheduling and dispatching technicians to different areas, helping to track their location, and access their work progress through an app dashboard for more efficient time management. Additionally, you can also track key performance indicators (KPIs) within the software to track and manage your company’s annual goals.

Field service management apps also help organize your clients’ appointments and timelines, allowing you to proactively monitor inventory and work progress. It will also mitigate any invoicing or workplace errors that can unexpectedly pop up on your field team. The goal of these apps is to streamline the work process by removing repetitive, manual administrative processes. 

Most importantly for your business, field service management software will help Increase communication and transparency between different parties, such as the on-field workers, management staff, and customers. It will boost efficiency with tools and processes that replace outdated manual systems, ensuring efficiency and productivity from your team. The software on the field service app also provides more visibility to help collect, track, and analyze data like completion times, expenses, and other miscellaneous field notes. 

Overall, the benefits of field service management apps far outweigh any potential risks. They’re ideal for companies looking to optimize their business for installation, maintenance, and repair of products through solid solutions. 

What Is The Best Field Service Software?

At App Solve, the best field service software should be one that fits the needs of various small and medium-sized enterprises best. They can be easily integrated with a company’s HR and inventory systems, optimizing the knowledge management systems and self-service customer portals. This eliminates any needless deployments and extraneous costs related to your business operations. 

If you’re a water service company looking to enhance its CRM technology and improve customer-worker relations on-field, contact App Solve today so that our team can provide meaningful assistance. Work with us now to integrate your current systems with an advanced field service management app that will improve your workflow. 

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What Our Customers Are Saying

Digitcom hired AppSolve to streamline Digitcom's processes from Quote to Cash. A digital service provider, Digitcom's requirements are challenging and AppSolve's thorough knowledge of Service Cloud and AccountingSeed ERP and Financial Suite made them uniquely qualified to help.
AppSolve delivered a comprehensive overview of Digitcom's processes. They simplified systems by eliminating half of the business tools currently in use, resulting in more cohesive work flows at a lower monthly spend.
AppSolve's team faced external challenges multiple times during their engagement with us, but managed to keep tightly to their deadlines and deliverables while maintaining a high-quality, professional service.

Digitcom Telecommunications Inc.

"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."

Craig MacAdam, CFO | Lift North America

"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."

Dawn Jones, Director of Marketing | Kraun Electric Inc.

"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."

Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company

"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."

Simon Dealy, CEO | HIRE Technologies

"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."

Aaron Jones, CEO | Kraun Electric Inc.

"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"

Anthony Schermer, Senior Account Executive | Accounting Seed

"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."

John Chiaramonte, Senior Business Development Executive | Enwave North America LP.

"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"

Sierra Hayes, Operations Manager | Dream Local Digital

"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."

Chris Haase, President | Environmental Products Group

"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."

Gregory Kennedy, Controller | Generis

"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."

Lee-Anne Golden, Managing Director | Urban Flats Toronto

"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"

Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions

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