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Field Service Management Software For Water Cooler Services: How App Solve’s Advanced App Streamlines Customer Service

Posted on November 14, 2022

Field service management apps are an important asset and tool for companies to utilize as part of their daily customer service. For example, let’s say you’re a company who distributes clean water in areas where you want to reduce paper or plastic waste. For companies that need Field Service Management software for water, they will often dispatch workers based on the type of work, availability, and physical locations of where customers are situated. They will also provide information to field workers on their tasks and how to complete them, as well as assist managers in prioritizing work and optimizing existing resources. 

At App Solve, we’re a company that helps transform and streamline the current CRM, customer service, and field service management for a variety of small to medium-sized businesses. We’ll work with you to deliver outstanding results from your daily business interactions and ensure exceptional service from your employees. 

For water service companies, we’ll be focusing on how our field service management apps and software systems help your business increase their revenues by 15% through multiple channels. The field service app will effectively provide your workers with all the key insight they need to deliver the service they provide to their clients. 

What Is A Field Service Management App?

A field service management app uses software that automates the deployment and tracking of field service personnel in different areas. In addition to water service and distribution, these apps are heavily used in the HVAC, plumbing, telecommunications, automotive, and healthcare industries among many others. Each solution is specifically tailored to that company’s mode of operations and customer service. Field service management apps also support warranty or service contracts with clients and provide important analytical information to assist the actions and decisions of on-field technicians. 

These app solutions also provide businesses with distinct features and capabilities such as dashboards and customer-service support personnel for both technicians and managers. Field service apps are also highly mobile in remote spaces, allowing personnel to report on their progress, order parts, draft and present service reports, or send invoices to customers through a virtual portal.

Field service management apps also carry many benefits for companies looking for ways to streamline their CRM technology. 

What Are The Benefits of Field Service Management Software?

The benefits of field service management software includes the improvement of agility and efficiency for a variety of remote teams. It assists managers in scheduling and dispatching technicians to different areas, helping to track their location, and access their work progress through an app dashboard for more efficient time management. Additionally, you can also track key performance indicators (KPIs) within the software to track and manage your company’s annual goals.

Field service management apps also help organize your clients’ appointments and timelines, allowing you to proactively monitor inventory and work progress. It will also mitigate any invoicing or workplace errors that can unexpectedly pop up on your field team. The goal of these apps is to streamline the work process by removing repetitive, manual administrative processes. 

Most importantly for your business, field service management software will help Increase communication and transparency between different parties, such as the on-field workers, management staff, and customers. It will boost efficiency with tools and processes that replace outdated manual systems, ensuring efficiency and productivity from your team. The software on the field service app also provides more visibility to help collect, track, and analyze data like completion times, expenses, and other miscellaneous field notes. 

Overall, the benefits of field service management apps far outweigh any potential risks. They’re ideal for companies looking to optimize their business for installation, maintenance, and repair of products through solid solutions. 

What Is The Best Field Service Software?

At App Solve, the best field service software should be one that fits the needs of various small and medium-sized enterprises best. They can be easily integrated with a company’s HR and inventory systems, optimizing the knowledge management systems and self-service customer portals. This eliminates any needless deployments and extraneous costs related to your business operations. 

If you’re a water service company looking to enhance its CRM technology and improve customer-worker relations on-field, contact App Solve today so that our team can provide meaningful assistance. Work with us now to integrate your current systems with an advanced field service management app that will improve your workflow. 

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John Chiaramonte, Senior Business Development Executive | Enwave North America LP.

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Gregory Kennedy, Controller | Generis

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Chris Haase, President | Environmental Products Group

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Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions

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