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Running a small to medium-sized business? Reach your KPIs with Field Service Management Software!

Posted on May 17, 2022

Your small to medium-sized business provides your clients with an excellent customer experience that has led you to thrive in a competitive market. While you may be working with a smaller budget than a larger corporation, you will have lower overhead and fewer regulations. Make the most out of your small to medium-sized business advantage by collaborating with a strong Salesforce integration partner that understands your objectives for success.

Salesforces as a CRM (customer relationship management) platform integrates a wide range of other digital business software, apps, and tools. For example, Salesforce platforms can work with contact management tools, IT management, email marketing software, calendar apps, and customer service tools, just to name a few. 

It’s time to reap the benefits of implementing Salesforce for your company – reach your KPIs faster with the 360-degree approach to your SMB. While every organization is different and will have various measures to calculate its rate of success, our team at App Solve will always prioritize your company’s rate of success. As a reliable Salesforce consulting partner, we can help you revolutionize and refine your omnichannel customer experience.  

Looking for field service management software? we can help! request a free demo and pricing to fully implement a complete field service management software for your business.

Why does my small to medium-sized business need Salesforce?

If you are currently managing a small to medium-sized business, you understand that you are competing against larger brands despite working with smaller budgets, teams and market shares. Salesforce aims to level out the playing field by helping your SMB work more efficiently, improve your customer service experience and better predict future sale trends. While you’re working overtime to keep your business ahead of the competition, Salesforce can further progress your company by:

  • Giving you access to crucial data that allows you and other management to make essential decisions faster
  • Automating repetitive tasks so your team members can shift their focus on revenue-generating objectives
  • Providing you with insight on current trends and customer behaviour
  • Merging collaboration tools so that they work in sync to help you success
  • Driving sales by locating leads that may have been overlooked in the past and predicting an efficient sales funnel

Reach your KPIs faster!

App Solve was the 1st company to implement Salesforce Field Service in all of SMB North America, and we are now Canada’s #1 Salesforce Field Service Partner based on a number of implementations.

With Field Service you can: 

  • Seamlessly connect to customers
  • Intelligently schedule and optimize work
  • Gain complete visibility into service operations and assets
  • Deliver guided mobile experiences with Field Service mobile app
  • Provide proactive service with platform power
  • Increase gross margin and net profit

On average our Field Service customers experience the following:  

  • 28% Decrease in work order scheduling time
  • 46% Increase in the transparency of customer interactions 
  • 36% Increase in Scheduler / Dispatcher Productivity
  • 25% Estimated ROI

We can help you close more sales and increase your profit

At the end of the day, you want your company to be remembered for fantastic customer service, not for the long wait times and broken promises. Salesforce’s CRM platform can give your business the ability to cut any downtime and personalize your customer relations.

Salesforce can help your business become flooded with leads that actually turn into recurring conversions. When you close more sales with the right sales software solution, your team can prioritize finding new leads and stay focused on valuable prospects, closing more sales. When your team has a seamless sense of collaboration, everyone benefits financially.

Reach your KPIs and address your customer’s needs fast with Salesforce for your SMB

You want the most proactive approach to addressing your customer service needs – with all the resources that the Salesforce Field Service can provide you, you can be on the best path to success. App Solve integrates Salesforce with external apps to build a connected business, remove data silos and get a 360-degree picture of your customers, company, and business performance in real-time.

Book your free discovery session today and discover an elevated approach to your customer service approach!

Book a Free Discovery Session

Do you have a question? Do you want to start a project? Get in touch.


Get In Touch With Us

Whether you need industry advice, a product demo or consultation on your next project, contact App Solve for all the resources you need to plan and grow your business.

Toronto Office
1050 King Street West
M6K 0C7

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What Our Customers Are Saying

Digitcom hired AppSolve to streamline Digitcom's processes from Quote to Cash. A digital service provider, Digitcom's requirements are challenging and AppSolve's thorough knowledge of Service Cloud and AccountingSeed ERP and Financial Suite made them uniquely qualified to help.
AppSolve delivered a comprehensive overview of Digitcom's processes. They simplified systems by eliminating half of the business tools currently in use, resulting in more cohesive work flows at a lower monthly spend.
AppSolve's team faced external challenges multiple times during their engagement with us, but managed to keep tightly to their deadlines and deliverables while maintaining a high-quality, professional service.

Digitcom Telecommunications Inc.

"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."

Craig MacAdam, CFO | Lift North America

"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."

Dawn Jones, Director of Marketing | Kraun Electric Inc.

"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."

Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company

"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."

Simon Dealy, CEO | HIRE Technologies

"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."

Aaron Jones, CEO | Kraun Electric Inc.

"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"

Anthony Schermer, Senior Account Executive | Accounting Seed

"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."

John Chiaramonte, Senior Business Development Executive | Enwave North America LP.

"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"

Sierra Hayes, Operations Manager | Dream Local Digital

"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."

Chris Haase, President | Environmental Products Group

"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."

Gregory Kennedy, Controller | Generis

"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."

Lee-Anne Golden, Managing Director | Urban Flats Toronto

"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"

Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions

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