Experience Cloud (formerly Community Cloud)
Experience Cloud helps you connect and interact with all the people and groups who matter most to your business. Engage with customers 24/7 and grow your business in the process.
Engage with your audience across channels
Quickly create connected websites, applications and portals.
Experience Cloud is an online social platform that enables companies to build communities to gain deeper relationships with customers, employees, and partners with each other. Customers will be better served, sales will be closed quicker, and work will be done faster by everyone in the business ecosystem.
Connect to customers, partners and employees in a whole new way
The Community Cloud allows you to connect to your customers and partners in a whole new way. Then take that information and customize your business to best align with your target audience and critical partnerships.
Partner Communities
Whether you manage a partner network of 10 or 10,000, Community Cloud gives you the ability to provide stakeholders with a one-stop shop that has everything they need to sell and market your offering more effectively. Partner Community Cloud supports enhanced collaboration for joint marketing and selling, recruitment and education, deal management, campaign management and alignment, case management and more.
Customer Communities
When building a self-service customer-centric community, companies must first determine what their objectives are, whether sales, marketing or service-focused. This determination then drives the design and components included to ensure customers are empowered with the right information to ultimately convert from customer to brand advocate.
Employee Communities
Community Cloud provides solutions to employee communication areas and delivers assistance from the beginning of interactions at and after the onboarding stage. Empowering workers to find solutions and quickly merge efforts makes for streamlined and efficient collaboration processes that can also be reported and repeated as needed.
Build Your Own
You can go beyond preconstructed solutions and create something for your specific business needs.
Experience Cloud Features
Templates
Use ready-made templates to create rich, intuitive digital experiences, or create your own to meet your unique needs. With out-of-the box app, portal, and website templates, you can go to market quicker.
Business Integration
With integrated business solutions you can use data from every system including sales, service, and marketing, to supply chain and product development, anywhere. Integrate records, objects, and data from any third-party system.
Branding and Themes
Consolidate your customer experience with branded interfaces, applications and more. Select an out-of-the-box template that works and customize it quickly with clicks, not complex coding. Also, choose a mobile-responsive theme that matches your brand.
Engagement
With a customer engagement platform, you can create a thriving community. Your most active members can be recognized and rewarded. As an incentive for participation, you can also create your own ranks, badges, and score system.
Management & Analysis
You can manage and improve your understanding of your community by getting the data you need and sorting it however you want. User engagement metrics and insights will help your business drive growth.
Mobile
With the Salesforce mobile app or any mobile browser, you can easily access experiences anytime and anywhere. Additionally, you can build highly customizable mobile collaboration apps using the Salesforce mobile software development kit (SDK).
Customer Stories
THE CHALLENGE
Bold Concepts needed a sales tracking process that could track the sales activities of their clients as well as the sales activities of their direct Sales team.
THE SOLUTION
To address the problems that Bold Concepts faced, App Solve implemented a Client Community Cloud solution with Salesforce IQ inbox. Custom objects were built so they could appropriately manage their clients and their engagements.
THE CHALLENGE
Long time users of Salesforce.com, Dynamic Systems wanted to leverage and enable their worldwide partner channel with a streamlined system for them to be able to access their leads, cases and performance.
THE SOLUTION
Dynamic Systems chose Salesforce.com Partner Communities to provide their partners with a specialized window into their business, specifically designed for each individual partner’s use case.
What Our Customers Are Saying
"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."
Simon Dealy, CEO | HIRE Technologies
"Experienced partner with good staff.
We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."
Aaron Jones, CEO | Kraun Electric Inc
"Highly Skilled and Easy to Work With! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"
Anthony Schermer, Senior Account Executive | Accounting Seed
"A Great Long Term Partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."
Craig MacAdam, CFO | Lift North America
"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."
John Chiaramonte, Senior Business Development Executive | Enwave North America LP.
"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."
Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company
"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"
Sierra Hayes, Operations Manager | Dream Local Digital
"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."
Chris Haase, President | Environmental Products Group
"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."
Gregory Kennedy, Controller | Generis
"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their buisness."
Lee-Anne Golden, Managing Director | Urban Flats Toronto
"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"
Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions
