Community Cloud helps you connect and interact with all the people and groups who matter most to your business. Engage with customers 24/7 and grow your business in the process.
Connect to customers, partners and employees in a whole new way
The Community Cloud allows you to connect to your customers and partners in a whole new way. Then take that information and customize your business to best align with your target audience and critical partnerships.
Whether you manage a partner network of 10 or 10,000, Community Cloud gives you the ability to provide stakeholders with a one-stop shop that has everything they need to sell and market your offering more effectively. Partner Community Cloud supports enhanced collaboration for joint marketing and selling, recruitment and education, deal management, campaign management and alignment, case management and more.
When building a self-service customer-centric community, companies must first determine what their objectives are, whether sales, marketing or service-focused. This determination then drives the design and components included to ensure customers are empowered with the right information to ultimately convert from customer to brand advocate.
Community Cloud provides solutions to employee communication areas and delivers assistance from the beginning of interactions at and after the onboarding stage. Empowering workers to find solutions and quickly merge efforts makes for streamlined and efficient collaboration processes that can also be reported and repeated as needed.
Bold Concepts needed a sales tracking process that could track the sales activities of their clients as well as the sales activities of their direct Sales team.
To address the problems that Bold Concepts faced, App Solve implemented a Client Community Cloud solution with Salesforce IQ inbox. Custom objects were built so they could appropriately manage their clients and their engagements.
Long time users of Salesforce.com, Dynamic Systems wanted to leverage and enable their worldwide partner channel with a streamlined system for them to be able to access their leads, cases and performance.
Dynamic Systems chose Salesforce.com Partner Communities to provide their partners with a specialized window into their business, specifically designed for each individual partner’s use case.