Customer Service
Providing quality service to your customers lead to more money, growth, and sustainability. When building a successful business, service matters. App Solve provides the best alternative and solutions for your specific company’s customer service needs.
Provide your customers with the information and support they need
Service agents can be more productive and deliver a better customer experience when using an intuitive customer support software tailored to address the unique needs of their company and customers.
Why Hire App Solve Consultants For Customer Service?
The most important reason why customer service is so important is because it contributes to profits. Revenue increases with great customer service.
Customer happiness correlates to Employee happiness. A happier workforce is directly connected to the ability of businesses to offer stronger customer satisfaction, specially in sectors with strong interaction between staff and consumers, including hospitality, retail, tourism, restaurants, health care and financial services.
Companies that keep current customers happy will have more stable revenue and more accurate predictions.
How Can Sales Customer Service Benefit Your Company?
Respond Fast
Your service team can work faster regardless of where they are. Cases will resolve faster using a suite of innovative productivity applications that offer agents a full, shared view of every customer and interaction.
Self-Service Portals
Provide instant support by connecting your customers to knowledge articles, account information, and community members to look for answers immediately. Also, AI-powered chatbots can be embedded to rapidly address customer issues.
Customer Support On Any Channel
Find your customers on the platforms they prefer: SMS, Chat, Facebook Messenger, Whatsapp, and more to provide one-on-one support in their moment of need.
Efficient Service In The Field
Have a real-time picture of your business at a glance. Anyone will be able to create reports and access them from anywhere.
Work Smarter With AI
Sharing, debating, publishing and monitoring files in real-time is easier. You can quickly search, share, and even get updates whenever something changes.
Always Ready For Change
By going digital, your business will always be ready for change. Easily and quickly deploy the latest service innovations with a customizable, little-to-no-coding platform.
%
of organizations trying to boost customer service report an increase in revenue
%
of people would return to a company with excellent service
%
would recommend the company to others after a positive customer experience
Customer Stories
THE CHALLENGE
ScrapWare came to App Solve having recently upgrading to Service Cloud functionality and needed assistance in getting the President of the company out of customer service, automating case assignments and enabling their service team with a functional, productive tool.
THE SOLUTION
App Solve created case assignment and escalation rules so that the appropriate case reached the appropriate rep just at the right time. App Solve also configured the Knowledge Base so that ScrapWare could freely add articles from their prior system.
THE CHALLENGE
The Field Service Lightning implementation they had in place could not go live and they sought out another partner to address the challenges that they were faced with.
THE SOLUTION
We created a new “Site” Record, won Opportunities, and updated the work order views and ability to view Service Contracts. We also improved asset history visibility and the user experience.
THE CHALLENGE
Level Up Your Home sought out a solution that would streamline their communication and work with their field technicians allowing them to spend more time providing world-class experience to their customers.
THE SOLUTION
The appropriate solution was a Field Service Lightning implementation featuring a mobile component, electronic signatures, project management, email integrations, and Shopify integrations.
Get In Touch With Us
Whether you need industry advice, a product demo or consultation on your next project, contact App Solve for all the resources you need to plan and grow your business.
Toronto Office
1050 King Street West
Toronto
M6K 0C7
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What Our Customers Are Saying
Digitcom hired AppSolve to streamline Digitcom's processes from Quote to Cash. A digital service provider, Digitcom's requirements are challenging and AppSolve's thorough knowledge of Service Cloud and AccountingSeed ERP and Financial Suite made them uniquely qualified to help.
AppSolve delivered a comprehensive overview of Digitcom's processes. They simplified systems by eliminating half of the business tools currently in use, resulting in more cohesive work flows at a lower monthly spend.
AppSolve's team faced external challenges multiple times during their engagement with us, but managed to keep tightly to their deadlines and deliverables while maintaining a high-quality, professional service.
Digitcom Telecommunications Inc.
"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."
Craig MacAdam, CFO | Lift North America
"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."
Dawn Jones, Director of Marketing | Kraun Electric Inc.
"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."
Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company
"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."
Simon Dealy, CEO | HIRE Technologies
"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."
Aaron Jones, CEO | Kraun Electric Inc.
"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"
Anthony Schermer, Senior Account Executive | Accounting Seed
"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."
John Chiaramonte, Senior Business Development Executive | Enwave North America LP.
"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"
Sierra Hayes, Operations Manager | Dream Local Digital
"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."
Chris Haase, President | Environmental Products Group
"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."
Gregory Kennedy, Controller | Generis
"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."
Lee-Anne Golden, Managing Director | Urban Flats Toronto
"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"
Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions
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