CUSTOMER STORY
A multi-lingual custom application built in Chatter to allow the customer’s over 800 mobile workers to engage and communicate, lightning fast
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Toronto Office
1050 King Street West
Toronto
M6K 0C7
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Company Profile
BMS provides integrated facility services to over 100M square feet in Boston, Chicago, Maryland, New York, Virginia and Washington DC. BMS is an industry-leading provider of janitorial, engineering, security and architectural maintenance services.
The Challenge
BMS had a trickle-down verbal communication that was ineffective and worked like the game ‘broken telephone.’ Information could easily and quickly get miscommunicated, and the intent of the original message was easily lost. They are a LEED Certified company who has an environmental responsibility to reduce our carbon footprint. The primary source of communication to field workers was by paper. This method could get very expensive and wasteful. Most of their field staff primarily speak a foreign language and in a lot of cases don’t speak English at all. This made communication efforts even more challenging, trying to get information translated. The communication platforms they researched required a per-user license fee, they simply couldn’t afford it with the number of employees they have. They needed to provide the same kind of access to files and documents such as the company handbook or benefit summaries, that their office staff employees access from a computer. Turnover in a part-time janitorial industry is generally high, so they needed to reduce the cost of onboarding and improve the employee’s experience overall by helping them feel that they’re connected to the company. It’s difficult to connect employees who’s ‘office space’ is a janitor’s closet, or break room in the basement of a commercial office building.
The Solution
App Solve built a perfect solution because we provided a tool that uses functions that are familiar to anyone who uses social media apps on their phone, it makes it easy to deploy and training is quick and seamless. We provided a platform available in multiple languages, and this was very important. Most importantly was that it solves all of their internal communication struggles while better connecting our field staff, in a cost effective and sustainable way. In this industry, it’s very common to have companies treat their janitors badly because typically they’re not expected to last anyway. BMS considers this a way we in which they are differentiated from their competitors. They truly care about their employees, they care about engaging them, and keeping them happy. Their job is unpleasant and labor intensive, their experience as an employee doesn’t have to be the same way.
The Results
As part of the new solution, BMS can now effectively and efficiently communicate to staff in the field, share customer-centric information across all departments and instantly communicate with all stakeholders in the organization.
Products Utilized
Sales Cloud
As the core foundational CRM product within the Salesforce platform, Sales Cloud provides the baseline for the 30% revenue growth that the average App Solve customer achieves. Key areas like contact management, opportunity management, forecasting, reports and dashboards allow you to automate sales to supercharge growth.
Services Provided
Custom Solution
Whether we’re building custom applications in Salesforce like in Chatter, building API integrations from scratch or custom 3rd party application integrations – we bring technology to the business to ensure all company objectives are exceeded.
Custom App Build
We build enterprise-quality custom cloud apps that help your company reach its goals. Applications are assembled to instantly launch them across any device to connect with your employees, customers, or partners. Give your team the tools they need.
What Our Customers Are Saying
Digitcom hired AppSolve to streamline Digitcom's processes from Quote to Cash. A digital service provider, Digitcom's requirements are challenging and AppSolve's thorough knowledge of Service Cloud and AccountingSeed ERP and Financial Suite made them uniquely qualified to help.
AppSolve delivered a comprehensive overview of Digitcom's processes. They simplified systems by eliminating half of the business tools currently in use, resulting in more cohesive work flows at a lower monthly spend.
AppSolve's team faced external challenges multiple times during their engagement with us, but managed to keep tightly to their deadlines and deliverables while maintaining a high-quality, professional service.
Digitcom Telecommunications Inc.
"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."
Craig MacAdam, CFO | Lift North America
"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."
Dawn Jones, Director of Marketing | Kraun Electric Inc.
"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."
Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company
"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."
Simon Dealy, CEO | HIRE Technologies
"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."
Aaron Jones, CEO | Kraun Electric Inc.
"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"
Anthony Schermer, Senior Account Executive | Accounting Seed
"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."
John Chiaramonte, Senior Business Development Executive | Enwave North America LP.
"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"
Sierra Hayes, Operations Manager | Dream Local Digital
"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."
Chris Haase, President | Environmental Products Group
"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."
Gregory Kennedy, Controller | Generis
"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."
Lee-Anne Golden, Managing Director | Urban Flats Toronto
"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"
Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions
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