Salesforce Field Service

App Solve was the first ever to implement Field Service in SMB North America.

Number 1 Canadian Field Service partner in number of implementations.

Our Field Service certified experts make sure to implement and configure Field Service on Salesforce, the world’s #1 CRM, according to your unique business needs.

Field Service is the complete solution to run your entire field operation.

Salesforce Field Service

App Solve is proud to have the most Field Service Implementations of any Canadian-based Salesforce Implementation Partner!

Our Expertise In Field Service Technologies

App Solve is a leader and early adopter in the Salesforce.com Field Service platform (formerly known as Field Service Lightning). In April 2016, we implemented the very first Field Service solution that was ever purchased in all of North America in Salesforce.com’s small-business vertical to an exciting business experiencing exponential growth in Boston, Massachusetts. App Solve implements Field Service for the first time with customers but also specializes in migration projects from previous platforms as well as ‘rescue projects’ after an unsuccessful implementation.

If you have people in the field and are looking to scale your business or be a disruptor in your industry, contact App Solve today!

Schedule & Deliver With Ease

Seamlessly re-shuffle appointments, easily book employee time-off and handle absences, and clear customer sign-off for world-leading customer experience.

Make More Money

All digital – so never miss an opportunity to invoice your customers, clear customer sign-off, and track your assets and proactively manage customers and issues.

Save More

Skills-based routing sends the right technician, at the right time, job-based instructions in your technicians’ hands, and better staff on-boarding.

Salesforce Field Service Features

Connect To Clients Effortlessly

The Dispatcher Console allows to monitor the service delivery in the field. Easily configure your view to a Gantt chart or map and see real-time work updates that need focus.

Intelligent Scheduling

Plan truth-based service appointments and prioritise critical jobs with automation so the best mobile staff, resource, contractor or team is assigned to the right job.

Mobile App

Salesforce Field Service mobile app enables mobile workers and contractors to exchange work updates, access knowledge articles, view and modify van stock or inventory, and create service reports from any mobile device, regardless of connection.

Virtual Support

Decrease the cost of in-person appointments by providing online support. With remote support you can scale your field service. Customers can immediately schedule phone and video appointments via the customer portal.

Get Valuable Insights

Provide managers with insights about maintenance schedules, metrics, and more. You can analyze how the field service process is being performed using detailed and advanced metrics.

For Any Type Of Industry

Make your field service operate more efficiently, regardless of the market: manufacturing, financial services, healthcare & life sciences, retail and consumer goods, and more.

Customer Stories

THE CHALLENGE

In order to build customized smart homes for their clients, their technicians would have to be out on the field completing work. The company anticipated the challenge of communicating with their field service workers.

THE SOLUTION

The appropriate solution to address the challenges would be a Field Service implementation featuring a mobile component, electronic signatures, project management, email integrations, and Shopify integrations.

ASIS International Logo

THE CHALLENGE

The Field Service Lightning implementation they had in place could not go live and they sought out another partner to address the challenges that they were faced with.

THE SOLUTION

We created a new “Site” Record, won Opportunities, and updated the work order views and ability to view Service Contracts. We also improved asset history visibility and the user experience.

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Toronto Office – Head Office
146 Thirtieth Street
1st Floor
Toronto, ON M8W 3C4

What Our Customers Are Saying

"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."

Dawn Jones, Director of Marketing | Kraun Electric Inc.

"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."

Simon Dealy, CEO | HIRE Technologies

"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."

Aaron Jones, CEO | Kraun Electric Inc.

"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"

Anthony Schermer, Senior Account Executive | Accounting Seed

"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."

Craig MacAdam, CFO | Lift North America

"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."

John Chiaramonte, Senior Business Development Executive | Enwave North America LP.

"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."

Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company

"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"

Sierra Hayes, Operations Manager | Dream Local Digital

"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."

Gregory Kennedy, Controller | Generis

"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."

Chris Haase, President | Environmental Products Group

"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."

Lee-Anne Golden, Managing Director | Urban Flats Toronto

"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"

Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions