Salesforce Field Service
App Solve is proud to have the most Field Service Implementations of any Canadian-based Salesforce Implementation Partner, and the 3rd most in the world!
The #1 CRM for Field Service
Improve the efficiency and mobility of your field service
Our Field Service certified experts make sure to implement and configure Service Cloud on Salesforce, the world’s #1 CRM, according to your unique business’ needs.
Field Service is the complete solution to manage your onsite support.
Our Expertise in Field Service Technologies
App Solve is a leader and early adopter in the Salesforce.com Field Service platform (formerly known as Field Service Lightning). In April 2016, we implemented the very first Field Service solution that was ever purchased in all of North America in Salesforce.com’s small-business vertical to an exciting business experiencing exponential growth in Boston, Massachusetts. App Solve implements Field Service for the first time with customers but also specializes in migration projects from previous platforms as well as ‘rescue projects’ after an unsuccessful implementation.
If you have people in the field and are looking to scale your business or be a disruptor in your industry, contact App Solve today!
Schedule and Deliver with Ease
Seamlessly re-shuffle appointments, easily book employee time-off and handle absences, and clear customer sign-off for world-leading customer experience.
Make More Money
All digital – so never miss an opportunity to invoice your customers, clear customer sign-off, and track your assets and proactively manage customers and issues.
Save More Money
Skills-based routing sends the right technician, at the right time, job-based instructions in your technicians’ hands, and better staff on-boarding.
Salesforce Field Service Features
Connect to clients effortlessly
The Dispatcher Console allows to monitor the service delivery in the field. Easily configure your view to a Gantt chart or map and see real-time work updates that need focus.
Plan truth-based service appointments and prioritise critical jobs with automation so the best mobile staff, resource, contractor or team is assigned to the right job.
Salesforce Field Service mobile app enables mobile workers and contractors exchange work updates, access knowledge articles, view and modify van stock or inventory, and create service reports from any mobile device, regardless of connection.
Decrease the cost of in-person appointments by providing online support. With remote support you can scale your field service. Customers can immediately schedule phone and video appointments via the customer portal.
Get valuable insights
Provide managers with insights about maintenance schedules, metrics, and more. You can analyze how the field service process is being performed using detailed and advanced metrics.
For any type of industry
Make your field service operate more efficiently, regardless of the market: manufacturing, financial services, healthcare & life sciences, retail and consumer goods, and more.
In order to build customized smart homes for their clients, their technicians would have to be out on the field completing work. The company anticipated the challenge of communicating with their field service workers.
The appropriate solution to address the challenges would be a Field Service Lightning implementation featuring a mobile component, electronic signatures, project management, email integrations and Shopify integrations.
The Field Service Lightning implementation they had in place could not go live and they sought out another partner to address the challenges that they were faced with.
We created a new “Site” Record, won Opportunities, and updated the work order views and ability to view Service Contracts. We also improved asset history visibility and the user experience.