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Service Cloud

Service Cloud gives you a 360-degree view of your customers and enables you to offer smarter, quicker, and more personalized service. Connect one-to-one with each customer, through multiple channels, and on any device.

The world’s #1 service solution

Quickly respond to customer needs on any channel

Stay connected to your customers and keep them happy. Either through phone, chat, web, or email, Service Cloud allows agents and costumers to easily communicate and resolve customer concerns.

Deliver the best possible customer service

App Solve’s Service Cloud offerings provide the business experience and technical strength to help companies deliver the best possible customer service.

Quick-start Programs

How do customers want to interact with your service organization?  Where will your customers be a year from now?  How can self-service improve customer loyalty?  These questions help guide our discovery process.

Custom Implementations

Faster agent ramp time; fewer mistakes and better data quality are a result of properly leveraging the Service Cloud platform.

Service Cloud Consulting &
‘Re-Optimizations’

Management needs, such as access to accurate and informative data, must be blended with those of the customers and the agents, from the beginning to have a successful implementation.

Service Cloud Features

Customer Service

Provide your support team a complete perspective of each customer, whether at a call centre or remotely. By using AI and incorporating common support networks — phone, chat, and messaging — directly into the agent workspace, your business can scale and maximise support service.

Self-Service

With a branded self-service support centre, you can free up your agents to handle general inquiries or concerns. Customers can easily view important data by accessing knowledge documents.

Digital Channels

Use your customers’ preferred digital channels to connect with them.
Avoid customers struggling to get in touch with your company. Ensure they can get in touch with your business the way they want through the channels they use most in their daily lives.

Effective Service in the Field

Decrease the cost of in-person visits by supplying field service staff and dispatchers with the resources they need to complete jobs efficiently and accurately, even remotely.

Smarter Service with AI

With artificial intelligence developed into the #1 service platform, Einstein for Service Cloud makes AI easy to use. Customers will be happier and agents will be more productive with AI-enabled forecasts, suggestions and chatbots.

Agile and Innovative

Stay on the platform that puts your company ahead of the technological curve and one step ahead than your clients’ expectations with technologies such as artificial intelligence, IoT and others.

Customer Stories

THE CHALLENGE

ScrapWare came to App Solve having recently upgrading to Service Cloud functionality and needed assistance in getting the President of the company out of customer service, automating case assignments and enabling their service team with a functional, productive tool.

THE SOLUTION

App Solve created case assignment and escalation rules so that the appropriate case reached the appropriate rep just at the right time. App Solve also configured the Knowledge Base so that ScrapWare could freely add articles from their prior system.

THE CHALLENGE

The Field Service Lightning implementation they had in place could not go live and they sought out another partner to address the challenges that they were faced with.

THE SOLUTION

We created a new “Site” Record, won Opportunities, and updated the work order views and ability to view Service Contracts. We also improved asset history visibility and the user experience.

 

THE CHALLENGE

Level Up Your Home sought out a solution that would streamline their communication and work with their field technicians allowing them to spend more time providing world-class experience to their customers.

THE SOLUTION

The appropriate solution was a Field Service Lightning implementation featuring a mobile component, electronic signatures, project management, email integrations, and Shopify integrations.