SERVICE Cloud
The world’s #1 service solution. Quickly respond to customer needs on any channel
Stay connected to your customers and keep them happy. Either through phone, chat, web, or email, Service Cloud allows agents and costumers to easily communicate and resolve customer concerns.
Service Cloud gives you a 360-degree view of your customers and enables you to offer smarter, quicker, and more personalized service. Connect one-to-one with each customer, through multiple channels, and on any device.
Deliver The Best Possible Customer Service
App Solve’s Service Cloud offerings provide the business experience and technical strength to help companies deliver the best possible customer service.
Quick-start Programs
How do customers want to interact with your service organization? Where will your customers be a year from now? How can self-service improve customer loyalty? These questions help guide our discovery process.
Custom Implementations
Faster agent ramp time; fewer mistakes and better data quality are a result of properly leveraging the Service Cloud platform.
Service Cloud Consulting & ‘Re-Optimizations’
Management needs, such as access to accurate and informative data, must be blended with those of the customers and the agents, from the beginning to have a successful implementation.
Service Cloud Features
Customer Service
Provide your support team a complete perspective of each customer, whether at a call centre or remotely. By using AI and incorporating common support networks — phone, chat, and messaging — directly into the agent workspace, your business can scale and maximise support service.
Self-Service
With a branded self-service support centre, you can free up your agents to handle general inquiries or concerns. Customers can easily view important data by accessing knowledge documents.
Digital Channels
Use your customers’ preferred digital channels to connect with them. Avoid customers struggling to get in touch with your company. Ensure they can get in touch with your business the way they want through the channels they use most in their daily lives.
Effective Service in the Field
Decrease the cost of in-person visits by supplying field service staff and dispatchers with the resources they need to complete jobs efficiently and accurately, even remotely.
Smarter Service with AI
With artificial intelligence developed into the #1 service platform, Einstein for Service Cloud makes AI easy to use. Customers will be happier and agents will be more productive with AI-enabled forecasts, suggestions, and chatbots.
Agile and Innovative
Stay on the platform that puts your company ahead of the technological curve and one step ahead than your clients’ expectations with technologies such as artificial intelligence, IoT and others.
Customer Stories
THE CHALLENGE
ScrapWare came to App Solve having recently upgrading to Service Cloud functionality and needed assistance in getting the President of the company out of customer service, automating case assignments and enabling their service team with a functional, productive tool.
THE SOLUTION
App Solve created case assignment and escalation rules so that the appropriate case reached the appropriate rep just at the right time. App Solve also configured the Knowledge Base so that ScrapWare could freely add articles from their prior system.
THE CHALLENGE
The Field Service Lightning implementation they had in place could not go live and they sought out another partner to address the challenges that they were faced with.
THE SOLUTION
We created a new “Site” Record, won Opportunities, and updated the work order views and ability to view Service Contracts. We also improved asset history visibility and the user experience.
THE CHALLENGE
Level Up Your Home sought out a solution that would streamline their communication and work with their field technicians allowing them to spend more time providing world-class experience to their customers.
THE SOLUTION
The appropriate solution was a Field Service Lightning implementation featuring a mobile component, electronic signatures, project management, email integrations, and Shopify integrations.
What Our Customers Are Saying
"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."
Dawn Jones, Director of Marketing | Kraun Electric Inc.
"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."
Simon Dealy, CEO | HIRE Technologies
"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."
Aaron Jones, CEO | Kraun Electric Inc.
"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"
Anthony Schermer, Senior Account Executive | Accounting Seed
"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."
Craig MacAdam, CFO | Lift North America
"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."
John Chiaramonte, Senior Business Development Executive | Enwave North America LP.
"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."
Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company
"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"
Sierra Hayes, Operations Manager | Dream Local Digital
"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."
Gregory Kennedy, Controller | Generis
"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."
Chris Haase, President | Environmental Products Group
"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."
Lee-Anne Golden, Managing Director | Urban Flats Toronto
"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"
Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions
