Field Service Management
Are you looking for a field service management system and don’t know where to get started? Are you having issues with identifying the effective solution for your business service needs? App Solve provides field service management consultancy to define your field service goals, and determine the benefits you would like to accomplish.
Field Service Management is expected to substantial growth
Improve the relationship between your organization and your customer
Field Service Management technology allows staff at any level in the business to interact with customers in new ways. This technology is becoming more widespread and popular resulting in clients starting to consider it to be a standard part of their service.
Demand for automation, improved customer experience and reduced costs is not currently an optional trend, it is a must.
Why hire App Solve consultants for Field Service Management?
Managing a field service team is challenging, and managers have traditionally had to juggle a lot of balls in order for their staff to be able to satisfy customers.
Organizations are moving to cloud services to enable operational agility and greater efficiency. You must ensure that the correct approach is established from the beginning to ensure clarity and consistency on the intended business outcome or end result.
We have the most Field Service Implementations of any Canadian-based Salesforce Implementation Partner, and the 3rd most in the world!
Features in Field Service Management Software
Job Scheduling and Dispatching
Always stay on top of your schedule by helping dispatchers in better prioritising jobs and scheduling crews. Groups of techs and resources can be scheduled at the same time.
Coordinate the movement of technicians between and within jobs efficiently and quickly. Not only technicians can be monitored but also agents and dispatchers.
Vehicles and technicians locations can be tracked and also optimized. Additionally, send jobs by location and uncover additional business critical data.
Decrease the cost of in-person visits by supplying field service staff and dispatchers with the resources they need to complete jobs efficiently and accurately, even remotely.
Job Status Updates
Update work orders, monitor inventory, collect customer signatures, and communicate to dispatchers from portable devices.
Payment Processing Integration
Simplify and digitise payment processes, make transactions easily accessible and simple to port by integrating FSM with accounting tools. Billing and invoicing can be done right from the mobile app.
Increase in retention of customers
Reduction in time for case resolution
Increase productivity of agents
In order to build customized smart homes for their clients, their technicians would have to be out on the field completing work. The company anticipated the challenge of communicating with their field service workers.
The appropriate solution to address the challenges would be a Field Service Lightning implementation featuring a mobile component, electronic signatures, project management, email integrations and Shopify integrations.
The Field Service Lightning implementation they had in place could not go live and they sought out another partner to address the challenges that they were faced with.
We created a new “Site” Record, won Opportunities, and updated the work order views and ability to view Service Contracts. We also improved asset history visibility and the user experience.