Field Service Management
Are you looking for a field service management system and don’t know where to get started? Are you having issues with identifying the effective solution for your business service needs? App Solve provides field service management consultancy to define your field service goals, and determine the benefits you would like to accomplish.
Field Service Management is expected to substantial growth
Improve the relationship between your organization and your customer
Field Service Management technology allows staff at any level in the business to interact with customers in new ways. This technology is becoming more widespread and popular resulting in clients starting to consider it to be a standard part of their service.
Demand for automation, improved customer experience and reduced costs is not currently an optional trend, it is a must.
Why Hire App Solve Consultants For Field Service Managament?
Managing a field service team is challenging, and managers have traditionally had to juggle a lot of balls in order for their staff to be able to satisfy customers.
Organizations are moving to cloud services to enable operational agility and greater efficiency. You must ensure that the correct approach is established from the beginning to ensure clarity and consistency on the intended business outcome or end result.
We have the most Field Service Implementations of any Canadian-based Salesforce Implementation Partner, and the 3rd most in the world!
Features In Field Service Management Software
Job Scheduling & Dispatching
Always stay on top of your schedule by helping dispatchers in better prioritising jobs and scheduling crews. Groups of techs and resources can be scheduled at the same time.
Manage Technicians
Coordinate the movement of technicians between and within jobs efficiently and quickly. Not only technicians can be monitored but also agents and dispatchers.
Route Optimization
Vehicles and technicians locations can be tracked and also optimized. Additionally, send jobs by location and uncover additional business critical data.
Customer Portals
Decrease the cost of in-person visits by supplying field service staff and dispatchers with the resources they need to complete jobs efficiently and accurately, even remotely.
Job Status Updates
Update work orders, monitor inventory, collect customer signatures, and communicate to dispatchers from portable devices.
Payment Processing Integration
Simplify and digitise payment processes, make transactions easily accessible and simple to port by integrating FSM with accounting tools. Billing and invoicing can be done right from the mobile app.
%
Increase in retention of customers
%
Reduction in time for case resolution
%
Increase productivity of agents
Customer Stories
THE CHALLENGE
In order to build customized smart homes for their clients, their technicians would have to be out on the field completing work. The company anticipated the challenge of communicating with their field service workers.
THE SOLUTION
The appropriate solution to address the challenges would be a Field Service Lightning implementation featuring a mobile component, electronic signatures, project management, email integrations and Shopify integrations.
THE CHALLENGE
The Field Service Lightning implementation they had in place could not go live and they sought out another partner to address the challenges that they were faced with.
THE SOLUTION
We created a new “Site” Record, won Opportunities, and updated the work order views and ability to view Service Contracts. We also improved asset history visibility and the user experience.
Get In Touch With Us
Whether you need industry advice, a product demo or consultation on your next project, contact App Solve for all the resources you need to plan and grow your business.
California Office
200 Spectrum Center Drive
Suite 300
Irvine, CA 92618
Toronto Office
1050 King Street West
Toronto
M6K 0C7
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What Our Customers Are Saying
"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."
Dawn Jones, Director of Marketing | Kraun Electric Inc.
"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."
Simon Dealy, CEO | HIRE Technologies
"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."
Aaron Jones, CEO | Kraun Electric Inc.
"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"
Anthony Schermer, Senior Account Executive | Accounting Seed
"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."
Craig MacAdam, CFO | Lift North America
"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."
John Chiaramonte, Senior Business Development Executive | Enwave North America LP.
"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."
Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company
"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"
Sierra Hayes, Operations Manager | Dream Local Digital
"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."
Gregory Kennedy, Controller | Generis
"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."
Chris Haase, President | Environmental Products Group
"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."
Lee-Anne Golden, Managing Director | Urban Flats Toronto
"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"
Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions
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