CUSTOMER STORY
A multi-site, multi-departmental Sales Cloud implementation to transform the business
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Toronto Office
1050 King Street West
Toronto
M6K 0C7
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Company Profile
Enwave Energy Corporation is a sustainable energy services provider operating in 11 North American cities, including Toronto, Chicago, Houston, Las Vegas, New Orleans, and Seattle. In each community, Enwave is dedicated to operating highly efficient thermal energy plants that distribute heating, cooling, and power to client buildings. For decades, Enwave has ensured that customers are connected to a system that reduces life-cycle operating costs, lowers emissions, and has unmatched reliability.
Enwave is a Brookfield Infrastructure company that values innovative and environmentally conscious solutions. The company continues to invest in and improve local sustainable technologies. As a leader in the field, Enwave is determined to be the leading provider of clean, reliable, and cost-competitive energy.
The Challenge
As the corporation grew, taking on clients, expanding its infrastructure and reaching new territories, Enwave was facing challenges such as:
- Work flow and information sharing between departments
- Administrative redundancy
- Contract tracking
- Customer relationship management
Enwave wanted to improve the workflow of their offices. Too much time was spent updating and releasing spreadsheets from department to department. This silo mentality also meant some data was being entered repeatedly, which was not optimal for productivity.
Most importantly, Enwave needed better insight into client relationships. Not only concerning contract expiry dates and being proactive about renewals, but Enwave was also looking to follow customer development from discovery stages to client contracting.
The Solution
With Enwave’s end-goals in mind, we built the following solution to improve visibility, productivity, and strategic portfolio relationship management:
Personalized User Interface – Each department can log into Salesforce and can view the information that is relevant to them for ongoing or upcoming projects. We replicated and upgraded the information available from the manual spreadsheet reports, which are updated in real-time in Reports and Dashboards. In addition to the current reports, Contracts & Renewal Dashboards were built to give a clear understanding of immediate and upcoming renewals.
Process Automation – Our programs reflected the sales process so that once an opportunity is won, contracts are created. This automation cut down on time spent generating templates, inputting data, and monitoring progress.
Heat Map – We built the proprietary code to create an interactive map for customer development that has empowered Enwave to capitalize on key growth opportunities. Enwave can visualize their energy infrastructure and easily demonstrate its capabilities to prospects. The map enables Enwave to:
- View infrastructure and model new potential expansions as the corporation grows
- Filter the map by city, service, business development stage, customer, and opportunity
- Display current customers as pins, and identify potential customers situated near accessible infrastructure
With these and other modifications, Enwave can readily see their customers and pipeline opportunities. They can access up-to-date information about clients, sales, contracts, and other critical pieces of information at the click of a button. The Heat Map facilitates informed and productive conversations both in-house and with high-value leads.
The Results
Improved Communication: The ability to visualize customers and opportunities on the Visual Heat Map enabled Enwave to facilitate informed and meaningful conversations. When discussing deals internally, Enwave can drill down to the key details that span
across all of Enwave’s locations.
Real-Time Data: Dashboards enable the sales management system and those involved in the sales process receive real-time information. They are able to instantaneously extract the information they need for support during the sales cycle and for monthly and quarterly business reviews. Prior to their implementation of Salesforce, Enwave team members would spend non value-add time filling out spreadsheets and creating powerpoint presentations to present the data.
Sales Pipeline Visibility: Before implementation, sales reps had few resources to track opportunities and resorted to keeping ad-hoc records or various documents. Now – all the relevant information is tracked and accessed in Salesforce. The ability to track opportunities has doubled their funnel of opportunities since implementation. Being able to track the wins and losses helps Enwave understand what they do well and what they can improve.
Pipeline Growth: The visual Heat Map helps Enwave identify new opportunities. They could see new opportunities to grow their infrastructure to serve new clients. Furthermore, they could see prospects near to existing infrastructure, but who they have not yet approached for service. The Heat Map facilitates lead generation and furthers important discussions with new building owners or managers.
Contracts & Renewals: Enwave has a better understanding of the contract renewal pipeline, leading to immediate action on renewals because of their improved renewals management system. Also, all of Enwave’s contracts are now found in their Salesforce Org, giving a clear picture the number and progress of contracts, as well as, easy to access information for other business activities.
Ease of Onboarding New Employees: New business development resources are able to quickly get up to speed. Enwave is able to communicate who they are, their values, who their customers are, and where they are going because the information and key data are recorded in a common platform: Salesforce Sales Cloud. Enwave now has all key business development and CRM tools they need to grow and welcome new team members.
Products Utilized
Sales Cloud
As the core foundational CRM product within the Salesforce platform, Sales Cloud provides the baseline for the 30% revenue growth that the average App Solve customer achieves. Key areas like contact management, opportunity management, forecasting, reports and dashboards allow you to automate sales to supercharge growth.
Heat Map
The only real-time map that enables telecommunication, energy, and utilities companies to see their prospects and customers geographically and how they relate to their distribution network.
Services Provided
Custom Solution
Whether we’re building custom applications in Salesforce like in Chatter, building API integrations from scratch or custom 3rd party application integrations – we bring technology to the business to ensure all company objectives are exceeded.
Custom App Build
We build enterprise-quality custom cloud apps that help your company reach its goals. Applications are assembled to instantly launch them across any device to connect with your employees, customers, or partners. Give your team the tools they need.
Custom Approval Processes
We provide tools to automate your company’s repetitive business processes. Once an opportunity is won, contracts are created. This automation cuts down on time spent generating templates, inputting data, and monitoring progress.
Business Process Consulting
We provide planning, execution, and application of process improvement strategies. This includes data collection and analysis, process mapping, designing, developing performance metrics, and providing options for improvement.
What Our Customers Are Saying
Digitcom hired AppSolve to streamline Digitcom's processes from Quote to Cash. A digital service provider, Digitcom's requirements are challenging and AppSolve's thorough knowledge of Service Cloud and AccountingSeed ERP and Financial Suite made them uniquely qualified to help.
AppSolve delivered a comprehensive overview of Digitcom's processes. They simplified systems by eliminating half of the business tools currently in use, resulting in more cohesive work flows at a lower monthly spend.
AppSolve's team faced external challenges multiple times during their engagement with us, but managed to keep tightly to their deadlines and deliverables while maintaining a high-quality, professional service.
Digitcom Telecommunications Inc.
"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."
Craig MacAdam, CFO | Lift North America
"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."
Dawn Jones, Director of Marketing | Kraun Electric Inc.
"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."
Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company
"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."
Simon Dealy, CEO | HIRE Technologies
"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."
Aaron Jones, CEO | Kraun Electric Inc.
"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"
Anthony Schermer, Senior Account Executive | Accounting Seed
"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."
John Chiaramonte, Senior Business Development Executive | Enwave North America LP.
"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"
Sierra Hayes, Operations Manager | Dream Local Digital
"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."
Chris Haase, President | Environmental Products Group
"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."
Gregory Kennedy, Controller | Generis
"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."
Lee-Anne Golden, Managing Director | Urban Flats Toronto
"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"
Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions
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