CUSTOMER STORY
Customized Sales Cloud implementation to suit the needs of a Marijuana ERP system
Get In Touch With Us
Whether you need industry advice, a product demo or consultation on your next project, contact App Solve for all the resources you need to plan and grow your business.
Toronto Office
1050 King Street West
Toronto
M6K 0C7
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Company Profile
Founded in 2014, Grow One is the leading turnkey seed to sale software provider for companies in the marijuana industry. We provide leading edge Point of Sale and Enterprise Resource Planning software for dispensaries, producers, and infused product manufacturers. The company focuses on creating a product that is widely regarded as the most rigorous and compliant software solution on the market today, with a goal to legitimize your business.
The Challenge
Several issues plagued Grow One:
Google Docs “CRM” – When Grow One started a sales team originally, they could use Google Docs successfully between the two reps. However, as their team grew quickly, it became obvious they needed a scalable solution. In addition to issues with data integrity, their Google Docs “CRM” had no reporting, reminders, workflows or automation.
Complex Account Structures – Grow One wanted to allow both free and paid users to be associated with a single organization. Due to this complexity, Grow One needed a way to tie these individuals all to a parent account.
Hierarchy Configuration – documents and information were not secure as no assigned hierarchy was present in current solution Implementation – App Solve worked with the team at Grow One to implement Salesforce. Before implementing, both companies worked together to architect a solution that would work for Grow One and still follow Salesforce best practices.
The Solution
Custom Development –App Solve and Grow One created a custom setup, enabling activity tracking, chatter, leads, accounts, opportunities to not only be perfectly gift wrapped to Grow One’s specifications but also assigned hierarchy divisions for enhanced security within the organization.
Reporting & Forecasting – Whereas the Google Docs “CRM” did not allow for any real reporting or forecasting, App Solve was able to set up many different report types and dashboards.
Training – After successfully implementing Salesforce, App Solve trained key team members at Grow One, including the Director of Sales Ops, who is successfully training all new reps.
Additional Support – Although the main project is complete, Grow One still reaches out to App Solve occasionally for additional support. Their team enjoys the immediate response and help App Solve is able to provide.
The Results
Grow One now has full user adoption from its sales team using Salesforce; their forecasting is accurate and they went from spending half a day each week to build a report, to just a click of a button.
The App Solve team has been an absolute dream to work with! The scope of the project was not only clearly laid out but was done so in a friendly and customer service-focused manner. This is especially beneficial to users who have very little experience with salesforce or other CRM’s!
The project was done in a very concise step-by-step manner ensuring that my team was delivered exactly what we asked for. Any tweaking and optimization done after the project was completed and handled in a very friendly and time sensitive manner.
I recommend App Solve and its all-star team for any size of project. They are truly a breath of fresh air when it comes to customer service excellence and project execution excellence!
Steve Scorey
VP Sales & Marketing
Grow One
Products Utilized
Sales Cloud
As the core foundational CRM product within the Salesforce platform, Sales Cloud provides the baseline for the 30% revenue growth that the average App Solve customer achieves. Key areas like contact management, opportunity management, forecasting, reports and dashboards allow you to automate sales to supercharge growth.
What Our Customers Are Saying
Digitcom hired AppSolve to streamline Digitcom's processes from Quote to Cash. A digital service provider, Digitcom's requirements are challenging and AppSolve's thorough knowledge of Service Cloud and AccountingSeed ERP and Financial Suite made them uniquely qualified to help.
AppSolve delivered a comprehensive overview of Digitcom's processes. They simplified systems by eliminating half of the business tools currently in use, resulting in more cohesive work flows at a lower monthly spend.
AppSolve's team faced external challenges multiple times during their engagement with us, but managed to keep tightly to their deadlines and deliverables while maintaining a high-quality, professional service.
Digitcom Telecommunications Inc.
"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."
Craig MacAdam, CFO | Lift North America
"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."
Dawn Jones, Director of Marketing | Kraun Electric Inc.
"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."
Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company
"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."
Simon Dealy, CEO | HIRE Technologies
"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."
Aaron Jones, CEO | Kraun Electric Inc.
"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"
Anthony Schermer, Senior Account Executive | Accounting Seed
"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."
John Chiaramonte, Senior Business Development Executive | Enwave North America LP.
"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"
Sierra Hayes, Operations Manager | Dream Local Digital
"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."
Chris Haase, President | Environmental Products Group
"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."
Gregory Kennedy, Controller | Generis
"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."
Lee-Anne Golden, Managing Director | Urban Flats Toronto
"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"
Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions
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