CUSTOMER STORY
Migrated from their existing legacy system onto an enterprise-wide, shared instance of Salesforce.com
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Toronto Office
1050 King Street West
Toronto
M6K 0C7
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Company Profile
Volunteer Lethbridge enriches the community by facilitating individuals and organizations in the support and advancement of volunteerism. Working closely with member organizations and the community, Volunteer Lethbridge increases participation and awareness of the many forms of volunteerism available in southern Alberta.
The Challenge
Volunteer Lethbridge is a nonprofit consisting of multiple organization units that were each using their own legacy CRM systems. The existing systems did not provide a way for donor outreach teams to track their opportunities through the business pipeline, there was little in the way of automation for business process efficiency, and reporting at an executive level was a challenge as there were no enterprise-wide standards established. However, the biggest problem that plagued the organization was the low employee adoption for current systems.
The Solution
Through a five-phase project, each division of Volunteer Lethbridge was migrated from their existing legacy system onto an enterprise-wide, shared instance of Salesforce.com. Sales processes were configured to meet the needs of each divisional team, while still allowing for standardized reporting. Salesforce automation tools were leveraged to promote business efficiencies, and allow all business units of Volunteer Lethbridge to have better visibility into their Donor marketing activities and better executive-level care of their partners and associates.
The Results
Implementing Salesforce.com as their Donor Management System (DMS) allowed Volunteer Lethbridge to increase employee productivity and donor outreach through increased user adoption from their new platform. Volunteer Lethbridge is now poised to scale donor efforts as they have the tools necessary to hit the ground running.
Products Utilized
Sales Cloud
As the core foundational CRM product within the Salesforce platform, Sales Cloud provides the baseline for the 30% revenue growth that the average App Solve customer achieves. Key areas like contact management, opportunity management, forecasting, reports and dashboards allow you to automate sales to supercharge growth.
Nonprofit Success Pack (NPSP)
The NPSP helps non-profit organizations monitor various kinds of programs or services regardless of their complexity. Manage all donations and income by capturing all your income data in one place. Measure the performance of your fundraising activities and report on your mission funding.
Services Provided
Custom Solution
Whether we’re building custom applications in Salesforce like in Chatter, building API integrations from scratch or custom 3rd party application integrations – we bring technology to the business to ensure all company objectives are exceeded.
What Our Customers Are Saying
Digitcom hired AppSolve to streamline Digitcom's processes from Quote to Cash. A digital service provider, Digitcom's requirements are challenging and AppSolve's thorough knowledge of Service Cloud and AccountingSeed ERP and Financial Suite made them uniquely qualified to help.
AppSolve delivered a comprehensive overview of Digitcom's processes. They simplified systems by eliminating half of the business tools currently in use, resulting in more cohesive work flows at a lower monthly spend.
AppSolve's team faced external challenges multiple times during their engagement with us, but managed to keep tightly to their deadlines and deliverables while maintaining a high-quality, professional service.
Digitcom Telecommunications Inc.
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Craig MacAdam, CFO | Lift North America
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Dawn Jones, Director of Marketing | Kraun Electric Inc.
"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."
Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company
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Simon Dealy, CEO | HIRE Technologies
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Aaron Jones, CEO | Kraun Electric Inc.
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Anthony Schermer, Senior Account Executive | Accounting Seed
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John Chiaramonte, Senior Business Development Executive | Enwave North America LP.
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Sierra Hayes, Operations Manager | Dream Local Digital
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Chris Haase, President | Environmental Products Group
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Gregory Kennedy, Controller | Generis
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Lee-Anne Golden, Managing Director | Urban Flats Toronto
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Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions
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