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CUSTOMER STORY

Silent Circle Logo

Custom inventory management solution, alongside a re-optimization of their current Salesforce platform

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Name*

1-800-539-7501

hello@appsolve.com

Head Office
146 Thirtieth Street
1st Floor
Toronto, ON M8W 3C4

Company Profile

Silent Circle is a global private communications service headquartered in Washington D.C. providing a revolutionary device to device platform enabling private and secure communications via voice, video, text and file transfer on mobile devices. Silent Circle was co-founded by Mike Janke, former Navy SEAL and security specialist; Phil Zimmermann, the world famous creator of Internet encryption for voice and data and 2012 inductee into the Internet Hall of Fame; and Jon Callas, creator of Apple’s whole disk encryption and co-Founder of PGP Corporation.

The Challenge

Silent Circle’s rapid growth, hindered its ability to properly manage inventory and even with a Salesforce Enterprise platform, Silent Circle felt that they were still spending too much time on manual processes. They were using Salesforce to manage leads and opportunities, but quoting, like inventory management was done manually. They came to us because they had gotten to a point where they were losing business to double-booking and operational tasks and double entry was eating up too much valuable time. To add to their struggles, Silent Circle also suffered from information silos as their products and pricebook entries were kept on two different platforms – further reducing employee productivity.

The Solution

App Solve created a custom inventory management solution, alongside a re-optimization of their current Salesforce platform- that allowed them to attach products, using the pricebook, by location, to opportunities. Using DataLoader.IO, App Solve was able to do a technical migration and clean up – unifying data under one central, cloud-based, Salesforce platform. Inventory had two statuses: Shipped and Recognized. Quotes could be issued and inventory items could be reserved many times over, but changing the status of an opportunity to “Won” reserved the inventory items on the associated quote and flagged all other pending opportunities with inventory conflicts so they could be adjusted using available inventory. Our logic made it impossible for a “Won” opportunity to contain items that also had a status of “Recognized”. Dashboards were created to show what percentage of inventory was Shipped and Recognized for any given time period.

Additionally, the quoting process was moved inside Salesforce and fully integrated with products and individual product line items. This took a half hour out of each quote and seamlessly wove it into the opportunity and inventory management process.

The Results

Partnering with App Solve enabled Silent Circle to free up time and made it impossible to double book inventory. Additionally, their optimized Salesforce platform could provide superior analytical insights as they can now segment between “Recognized” and “Shipped”.

Products Utilized

Sales Cloud

As the core foundational CRM product within the Salesforce platform, Sales Cloud provides the baseline for the 30% revenue growth that the average App Solve customer achieves. Key areas like contact management, opportunity management, forecasting, reports and dashboards allow you to automate sales to supercharge growth.

Learn More

What Our Customers Are Saying

"Great team to work with! App Solve knows their stuff. They helped to get Pardot integrated with Salesforce, and I am excited to see what we can do with it."

Dawn Jones, Director of Marketing | Kraun Electric Inc.

"The App Solve team was very knowledgeable, organized, and worked diligently to set up Salesforce and Pardot within a tight timeframe. We enjoyed working with everyone on the project and appreciated the guidance along the way."

Simon Dealy, CEO | HIRE Technologies

"Experienced partner with good staff. We did our first project with App Solve this past summer. It was implemented professionally and has had a positive impact on our business. The staff are responsive and know their stuff. We will definitely use them again."

Aaron Jones, CEO | Kraun Electric Inc.

"Highly skilled and easy to work with! I’ve been working with App Solve for several years as a Salesforce partner and a software implementor of our platform - Accounting Seed. In my experiences with App Solve, they've been spot on with respect to the Accounting Seed and Salesforce value proposition and I've had countless successful project roll-outs with our mutual customers! Cheers to many more, App Solve!"

Anthony Schermer, Senior Account Executive | Accounting Seed

"A great long term partner. The team at App Solve has helped us implement several strategically valuable modules, custom design, and workflow processes to our org. We have been working with them for four years now. They understand our business needs and help us scope projects appropriately for our requirements and budget. Planning projects is always difficult when we don't understand the complexity of some challenges. They help us navigate appropriately and are reasonable to work with when original plans inevitably end up drifting into something different than first envisioned."

Craig MacAdam, CFO | Lift North America

"App Solve is great to work with, they take the time to understand our business and how best to implement Salesforce solutions to meet our objectives. Very knowledgeable team to work with our company as we rolled out Salesforce across North America to 12 cities, implementing our entire business. It was a pleasure doing business with App Solve. Thank you."

John Chiaramonte, Senior Business Development Executive | Enwave North America LP.

"Exceptional work and customer service! We contracted App Solve to help us with an implementation roadmap project and feasibility study. We were very pleased with the level of service they provided, the clarity of communication, and the attention we received. All our needs were addressed! I strongly recommend App Solve, their level of expertise, and customer service are unparalleled."

Asia Nebesnaia, IT Project Manager | Cox Automotive Canada Company

"Extremely pleased. David and his team have been a dream to work with. They are very responsive and complete projects in a timely manner. They also take the time to thoroughly explain things to a novice Salesforce user. I look forward to working with David in the future!"

Sierra Hayes, Operations Manager | Dream Local Digital

"We worked with the App Solve team to implement Salesforce for our organization, including the main system architecture and setting up the data model needed for our business. They have been a true partner in getting us rolling with Salesforce and have also been of great assistance in tackling smaller projects after the implementation was largely completed."

Gregory Kennedy, Controller | Generis

"Great Group to work with. We have used App Solve a few times and they have been great to work with. They were very knowledgeable and showed a willingness to work with or organization. I will use them for future consultation."

Chris Haase, President | Environmental Products Group

"Fantastic experience working with Pattie & David. Our company recently completed the transition to Lightning with the competent, guiding hand of Pattie. This transition provided us the perfect opportunity to fix an ongoing issue that was caused by a custom-built feature. Pattie & her team took the time to clearly understand the issue and to take the proper steps to fix it. I would highly recommend App Solve to anyone looking to integrate Salesforce into their business."

Lee-Anne Golden, Managing Director | Urban Flats Toronto

"A true partner. The team at App Solve is amazing. We have truly valued their expertise and consider them a partner, helping us maximize our Salesforce experience. They have been lifesavers on more projects than I can count. We look forward to a long and productive relationship. 5 stars all around!"

Kerrie LePage, Director of Marketing and Product Management | Edenred Commuter Benefit Solutions